16
by GuardianWolf
Well...quick update.
I will -not- be shopping at this store anymore. It's very upsetting to realize that I've purchased so many products from them and now that they've screwed up one of my orders, I really don't feel comfortable buying from them anymore.
The damaged axe was shipped back to them on Monday and arrived today. However, they turned it away and told UPS to bring it back at a later time. Twice. In the same day.
After five e-mails they finally responded to answer my questions.
They won't ship my new axe out until Monday due to their "Inventory" this week. Which bothers me since I contacted them about this -before- this week began. I can understand it, but it's very frustrating.
Furthermore, they will not be reimbursing me for the shipping, since I didn't get a special label from them for the return. I was told that "if you did not want to pay for return shipping we could have processed a label for you but once you've already shipped it back we cannot reimburse you." I was -never- told abou this label, and was simply told to ship it back. Granted it wasn't a large amount of money, it's still a sign of how customer service is handled there.
So despite having 7 other orders go smoothly and there good pricing, I'm very bothered by their customer service. Based on that, I'd also recommend others try to stay clear of this site. While I cannot state the site's name, I'm sure that with some of the information here it can be found out.
I do plan to switch over to one of the sites that supports this forum. I only have three more pieces that I'm really looking to get. Sting, Sword of Eowyn (gotta complete the Rohan "set"), and Gandalf's Staff...
Anyways, that's my rant. And my advice to any future shoppers. Customer service is something that's a neccesity in this line of business. Collectors deserve some respect as future business is -guaranteed-.
Ah well, hopefully the next place will treat me better.